Returns, Refunds & Complaints Policy – Flowers Gospel Oak
Our Fresh Flowers Guarantee in Gospel Oak
At Flowers Gospel Oak, freshness is our promise. We take immense pride in delivering beautiful, vibrant blooms to every doorstep and business across the Gospel Oak area. As a trusted local florist, our reputation relies on quality, and our fresh flowers guarantee means you’ll always receive arrangements at their absolute best. Please read below for full details on how we support your satisfaction with our returns, refunds, and complaint policies.
Damaged-on-Arrival Policy
If any part of your flower order arrives wilted, broken, or otherwise damaged, please let us know promptly. To help us resolve the situation efficiently, we kindly request that you notify us within 24 hours of receipt. While most local deliveries arrive in perfect condition, unexpected accidents can occur during transit, especially with delicate blooms.
To assist with speedy resolution, we may ask for a photo of the damaged flowers. This helps us understand what went wrong and avoid similar issues in the future. We offer you a choice between a full refund or a complimentary replacement arrangement at the next available delivery slot, ensuring you are never without beautiful, fresh flowers in Gospel Oak.
Freshness Window & Quality Standards
We back every bouquet and arrangement with our fresh flower guarantee. Provided proper care is taken (including fresh water and avoiding exposure to heat), your flowers from Flowers Gospel Oak should maintain their beauty and vitality for at least five days from delivery. If your flowers show signs of premature wilting or do not meet this five-day freshness window, please get in touch within this period. Our team will work with you directly to resolve the issue, whether through a replacement arrangement or a refund, as suits your preference.
Refunds and Replacement Options
Your satisfaction is our top priority, and we strive to offer hassle-free resolutions to any concerns. If your flowers arrive damaged or do not meet our freshness guarantee, you are entitled to:
- A full refund – Credited back to your original payment method as soon as the issue is confirmed.
- A complimentary replacement – Arranged at your earliest convenience, so you can once again enjoy fresh flowers in your home or workplace.
We will discuss the best solution with you individually to ensure a swift and positive outcome.
How to Make a Complaint
We take every piece of feedback seriously and see complaints as an opportunity to improve our Gospel Oak flower delivery service. If you are dissatisfied for any reason, please contact us promptly. When making a complaint, please provide as much information as possible about your order (e.g., recipient’s name, delivery date, details of the issue). Our dedicated team will investigate thoroughly and respond as soon as possible – usually within one working day.
Most issues can be resolved quickly with a realistic solution to meet your needs, whether it’s a refund, replacement, or another suitable form of redress. Your trust in Flowers Gospel Oak matters greatly to us.
Trusted Local Florist for Gospel Oak Households & Businesses
Flowers Gospel Oak is proud to serve residents, offices, and local enterprises as a leading florist in the Gospel Oak area. Our focus on customer care, high standards, and our fresh flowers guarantee have made us a favourite choice for those who cherish quality and reliability. Thank you for supporting a local business that puts customer satisfaction first in every bouquet we deliver.
